Privacy

Controller

The controller within the meaning of Art. 4(7) GDPR is Farsol Services GmbH.
Am Westbahnhof 27, 40878 Ratingen
Email: info@farsol.de
Phone: +49 174 7111166

Full provider details are given in the imprint.

Data processed

Through the quote form and contact channels we process the data needed to handle your enquiry: name, company, telephone number, email address, site address and type, selected services, area or quantity information, required period and the work description you provide. Files are not uploaded through the form in this phase.

Purpose and legal basis

The data is processed to arrange the site survey, prepare a quote, conduct pre-contractual discussions and respond to your enquiry. The legal basis is Art. 6(1)(b) GDPR for pre-contractual steps and the legitimate interest under Art. 6(1)(f) GDPR for answering general enquiries. Any processing beyond this takes place only with your consent under Art. 6(1)(a) GDPR.

Contact via WhatsApp

If you send your enquiry via WhatsApp, the message is transmitted through the infrastructure of WhatsApp Ireland Ltd. and is subject to its own privacy terms. Using WhatsApp is not required; you can send the same enquiry by email, by phone or through the form on this website.

Disclosure

The website is operated through Hostinger. Form enquiries are processed through a same-origin interface and stored in the MySQL database intended for the service. Disclosure to other service providers or authorities takes place only where necessary to handle the enquiry or required by law. Data is not shared for third-party marketing.

Storage and administrative access

Stored enquiries are accessible only to authorised people through a protected administration area. Access is restricted to handling enquiries and technical administration.

Retention period

Enquiry data is deleted once it is no longer required for handling the enquiry and reasonable follow-up. If the enquiry results in a contract, the related records are retained only for as long as statutory retention obligations or the establishment, exercise or defence of legal claims require. They are then deleted or anonymised.

Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection to processing (Art. 21). Any consent given can be withdrawn at any time with effect for the future.

Please address any request to info@farsol.de. You also have the right to lodge a complaint with the competent supervisory authority under Art. 77 GDPR; for North Rhine-Westphalia this is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia.

Cookies and tracking

This website uses no advertising or tracking cookies and embeds no third-party analytics code. All content, including fonts and images, is served from this domain; no requests are sent to external servers. A cookie banner is therefore not required.

Server log files

For technical operation and security, the hosting provider may store access data (IP address, date and time, page requested, browser identifier). The legal basis is the legitimate interest in secure and error-free operation under Art. 6(1)(f) GDPR.

The retention period for technical logs is governed by the hosting provider’s security and operational settings and applicable legal requirements.